Nothing presents a bigger impediment to efficiency and morale than office conflict.  It manifests itself in department “turf wars,” in undermining managerial authority, in subtle sabotage of corporate initiatives, and in a hundred other insidious ways.

Stephanie Reynolds is an acknowledged expert in the field of conflict resolution.  A certified mediator, she is the author of “Managing Conflict through a Team Intervention and Training Strategy” published in Employment Relations Today.  She is the creator of the training programs Collaborative Conflict Resolution and Managing Collaborative Conflict Resolution.

With Stephanie’s approach, participants learn that, when correctly managed, there is very often value in conflict.  They learn the skills necessary to manage and resolve conflict collaboratively.